Contact Us

At CSS, we believe that taking care of our customers is top priority. We believe that we provide our customers and partners with valuable tools and knowledge to be self-sufficient with their systems. There are times; however, when there’s an issue that can’t easily be resolved, and you may need our assistance. For these times, we have implemented systems to make it easy for you to find the help you need right away.

CSS's Support team is available from 9:00 a.m. to 5:00 p.m., Sunday to Thursday excluding Egypt public vacations

Support by Phone:

(+202) 2414-5055

(+202) 2414-5065

(+202) 2291-1903

Fax:
(+202) 2414-5065

Support by E-mail:

support@css.com.eg

Please provide the following information for any support issue:

Company Name
Contact Name
Phone Number
E-mail address
The Product for which you need support for (MS Dynamics, AGP, TRUSTip, Comp@ss, or GP Add-Ons)
The product version and build number
The module or window with the problem
Detailed Description of the issue

Please also note that you will o have answers to the following questions when the Customer Support team contacts you:

What is the exact error message?
When did the error first occur?
What task were you attempting to perform at the time you received the error message?
Has the task been completed successfully in the past?
What is the name of the screen you are displaying?
What have you done so far to attempt to fix the problem?
Have you performed any of the table maintenance procedures such as "check links"?
If have performed table maintenance procedures and received error messages, what kind of messages?
Did the problem occur in another company?
Did the problem occur in another workstation?
Did the problem occur for more than one user?
What versions of software are you using?
Verify the version numbers for Great Plains, your database software, and Windows. Also note service packs.
Have you imported any data?

CSS Website

GP Customization Site Security Module (SSM)

8/31/2008

CSS Development team has developed New custom module; The Sites Data Security in Great Plains. This module provides users access security to GP sitetransactions

Labor Market Regulatory Authority (LMRA)-Bahrain is now CSS Customer

8/31/2008

CSS has been outsourced by Business Experts (Lebanese Gold Partner & CSS
Partner) in Bahrain to implement Trustip® at Labor Market Regulatory Authority
at Bahrain

Marine Operation Module in Comp@ss®

8/31/2008

Comp@ss® Team has delivered The Marine Operations Module Successfully to
WORMS

El-Helal & Golden Star Group using AGP 10.0

8/31/2008

77 employees at one of the biggest plastic products factories in Egypt

Misr Al Kheir

8/31/2008

CSS succeeded in delivering Microsoft Dynamics-GP (including the HR & Payroll)

Microsoft CRM In Arabic and Other Languages

8/31/2008

Marketing & Sales Department has recently started marketing the new version of
Microsoft CRM; CRM 4.0

New "Financial Reports" in Great Plains by CSS

8/31/2008

CSS development team has developed a number of distinctive financial reports
that runs on Microsoft –Great Plains that has a great demand by many of our
customers in different sectors specially in the financial departments.

The Integration Between Great Plains and Third Party Systems

8/31/2008

In a response to our customer’s need to save his data and keep his running system;
CSS has developed a mechanism that integrates between the customer’s system
and Microsoft Dynamics - GP in a way that enables the two systems to operate
parallel.

Comp@ss®

8/31/2008

The Comp@ss® Team have delivered The Flight Tracking Module successfully to
ZAS

TRUSTip® Features for Industrial and Petroleum fields

8/31/2008

TRUSTip® has launched its new version with powerful features that supports the
industrial and petroleum fields

Microsoft President's Club Award

8/31/2008

CSS won the Microsoft President’s Club Award for the year 2007/2008 for the
second time in her histor

Testing

4/28/2009

Testing News

News